The questions
people actually ask.

No. A chatbot lives on your website and answers questions. What we build is a backend automation system that connects your tools, responds to triggers (a missed call, a completed job, an unpaid invoice), and takes action automatically. Sometimes that action is sending a text. Sometimes it is logging data, updating a record, or routing a lead. No customer-facing chat widget involved unless that is specifically what you want.

That is the whole point. You do not need to understand how any of this works to benefit from it. We talk to you about your business, your day, and what keeps going wrong. We build the fix. We walk you through how to tell if it is working. You do not touch the technical side. That is our job.

Two costs: our monthly maintenance fee ($97/month) and potentially a small subscription to the automation platform we use (usually Make or n8n). For most businesses in our niche, the platform cost is under $20/month depending on volume. We'll give you the exact number before you commit. There are no surprise charges.

You contact us directly, not a support ticket portal. We diagnose it and fix it. During the included support window after launch, this is covered. After that, fixes are included in monthly maintenance. Automations can break when the tools they connect to update their interfaces, which is the most common cause. We monitor for this and usually catch it before you notice.

It depends on complexity. A single automation like missed call response can be live in a week or less. A full system covering calls, estimates, invoices, reminders, and reviews typically takes one to two weeks because there is more to build and test. We give you a specific timeline in the scope before we start.

We work with what you already use. Square, Fresha, QuickBooks, Google Calendar, Outlook, Stripe. If it has an API or an integration, we can connect to it. The audit call is partly about mapping your existing tools so we can build around them. We will not recommend switching to something new unless your current tool genuinely cannot do what you need.

Not unless you tell them. The messages come from your number or your email, with your name, and say whatever you decide they should say. We write the message templates with you so they sound like you, not like a robot. Most clients assume it is you texting them back.

Yes. We do a full walkthrough before launch. We trigger each automation in front of you, you see exactly what happens, and you approve it before anything goes live to real customers. You are not signing off blindly.

Small adjustments like tweaking a message, changing a timing, or updating a phone number are covered in monthly maintenance. Bigger changes, like adding a whole new automation or connecting a new tool, we scope as a separate project with a clear price before we start.

We are based in Ontario and our focus is Canadian businesses right now. The tools we use work across North America. If you are in another province and the problem sounds right, reach out. We will tell you honestly whether we are the right fit.